All questions related to your profile and managing it

• How can I change my password? 452
• I play in several clubs, can I have a single login? 272
• I have a single account across several clubs, how do I choose which club to display? 207
• A family member wants to become a member, can I add them? 171
• How do I book for a family member? 69
• I've lost my password. How can I recover it? 306
• How do I change my profile photo and information? 42
• I have several accounts: how do I merge them into a single login? 31
• How do I change the site language? 33
• How do I set my personal access code? 91
• My data: download, leave the club, delete my account 50
• How do I become a club member online? 75

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 182
• Why are some cells pink on the board? 404
• How can I make a booking 990
• How can I book with a guest? 279
• How can I edit a booking? 219
• How can I delete a booking? 328
• All courts are occupied. Can I join the waiting list? 96
• What payment methods are available to me for a booking? 117
• How to create an open booking 76
• How to join an open match 69
• Where can I find the court access code (door code)? 102
• How do I withdraw from an open match? 37
• How do I view my booking history? 50
• How do I see the weekly schedule? 47
• How do I find and book at another club? 39

How do I register for a camp or a school?

• Sign up for a tennis lesson 161

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 52
• How do I pay for a booking with my wallet? 41
• How do I split the payment with my partner? 37
• How do I use my restaurant vouchers? 33
• How do I view and pay my invoices? 26
• How do I download my certificates? 40
• How do I send money from my wallet to another member? 50

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 78
• How do I join my club's WhatsApp groups? 71
• How do I take part in the Défi-Plugin (challenge tournament)? 24
• Défi-Plugin: I played without creating the match, how do I enter the score? 42

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 60
• How do I turn on dark mode? 24
• How do I install the Plugin.ch mobile app? 131
• How do I choose the notifications I receive on my phone? 42
• Where can I find the messages sent by my club? 19

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 47
• The administration home page 30

• Manage access 56
• Manage membership cards 57
• Manage clubhouse 32
• Manage restaurant credit 28
• Manage email sending 31
• Manage invoicing 24
• Manage member groups 41
• Manage registrations 38
• Manage special days 27
• Manage offers 23
• Manage online payments 47
• Manage billing regions 48
• Manage the club manager 32
• Manage challenge tournaments 30
• Manage RFID validation 50
• Manage general settings 32
• Setting up the accounts (general ledger) 118
• Configure EBICS: connect Plugin.ch to your bank 32
• Gate access log 29
• Manage multiple buildings 104

• Create a new court 56
• Manage court groups 52
• Manage booking periods 72
• Manage court usage 64
• List, edit, or delete a court 71
• Manage sports 29
• Close courts 27

• Create a new season 38
• Edit or delete a season 55
• Open the winter season by copying last season 49
• Link a sport to a season 48

• Manage recurrence authorizations 61
• Manage restrictions 32
• Manage subscription type 53
• Create booking prices: per session or per season 27
• Check rates with the rate grid 34
• Manage non-member and pay-as-you-go deductions 58
• Booking without a subscription: the guest subscription 63

• Create an item 35
• Assign an item to a member 48
• Edit or delete an item 55
• Delete an item assigned to a member 71
• Import linked items from Excel 54

• Display the member list 49
• Create a new member 78
• View a member's detailed information 57
• Display a member's operational data 76
• Manage member subscriptions 63
• Import member data 60
• Print member cards 48
• Print and export the member list 48
• Charge an item to a member or a group 75
• Link a member to a group 57
• Edit and delete a member 42
• Search for a member 25
• Managing duplicates: merging two profiles 43
• Managing units to be deducted: personalised hours and non-members 33
• Manage Swiss Tennis licenses 32
• Topping up a member's wallet 33
• Find and reactivate a removed member 39
• Issue a certificate for a member 30
• Managing families 29
• Handling erasure requests (GDPR) 31

• Add a new sponsor 48
• Invoice sponsors 35
• Re-invoice sponsors 32

• Assign and remove a role 63
• Roles and access: create and edit a role 26

• Gérer son école de tennis : la marche à suivre 93
• Activating the Lessons module 67
• Creating lesson items 47
• Create, edit, and delete a lesson 63
• Manage lesson groups 39
• Manage lesson enrollments 59
• Prerequisite 121
• Invoice and reminder texts 41
• Teachers' schedule 29
• Grouped payments of registrations (basket) 31
• Change the rate of a registration 66
• Copy a lesson for the next season 29
• Changements en cours de saison 61
• Cancel or make up a lesson 50
• Ce que fait le prof 35
• Prix, membres et non-membres 51
• Paiement en ligne et facturation 79
• N° AVS et export Jeunesse et Sport 92
• Questions fréquentes sur les cours 59
• Résoudre les conflits de planning 42
• Proposer des créneaux de préférence 48
• Placer les élèves automatiquement 48
• Envoyer son planning à un professeur 47
• Préparer le planning de la semaine 49
• Reprendre les groupes de la saison passée 40

• Complete management of equipment rental 46

• Find old invoice groups (archives) 36
• Invoice considerations and display 43
• Create invoices 32
• Send invoices by email 42
• Manage payment reminders 37
• Print invoices 35
• List and search invoices 50
• Edit and delete invoices 53
• Invoicing a membership fee or an item: what's the difference? 51
• Automatic reminders for e-mail invoices 24
• Keeping the accounts with the general ledger 24
• Manage family discounts 32
• Import accounts from Excel 37
• Carry an overpayment over to the next invoice 36
• How invoice dates are calculated 37
• Annuler une facture ou une ligne déjà comptabilisée 26
• Transit accounts for online payments 67
• Cancel a reminder and go back to the original invoice 29
• Invoicing guests (non-member hours) for the season 29

• List of bank payments 35
• Processing via bank files 68
• Process a manual payment 41

• Process installments 31

• Managing bookings in the schedule 70
• Configure and use open matches 59
• Manage the set times 34
• Create a promo code and use it 45
• Refund a fixed-hour session that was released and taken again 55
• Moving a booking and creating a recurrence in the schedule 42
• Creating and managing recurrences 33
• The weekly view and the all-sports view 62
• The cash journal and the history of a booking 30
• Manage cash register prices 22
• Offering items with a booking 51
• Deleted bookings and deletion records 40
• Replace a player on a fixed hour 77
• A fixed hour cannot be added: nothing is displayed 39

• Manage automatic emails 35
• Sending bulk emails 32
• Manage messages 37
• History of sent emails 38
• Writing an e-mail with the editor 133
• Birthday and inactive member e-mails 36

• Manage challenge tournaments 35

• Enable partner search 74

• The statistics dashboard 74
• Invoicing bookings from the statistics 53

• Access the program 156
• Booking by a member 60

• Creating and configuring a lesson 69
• Sign up for a tennis lesson 46
• Managing registrations (administrator) 54
• Managing groups and the schedule 59
• Tennis lesson invoicing 56
• Invoicing check and Youth and Sport export 80

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 54
• Adding and editing an employee 19
• Special cases: minor salary, young people, pensioners, LPP 31
• Running the monthly payroll 30
• Entering a compensated absence (army, maternity, illness, accident) 68
• The 13th salary and holidays for hourly employees 50
• Paying salaries and reconciling them with the bank 66
• Correcting an approved payslip 43
• Salary certificates and annual lists 64

You'll find all the questions about booking without an account

• How can I book if I don't have an account 908
• Where can I find available courts in my area? 170
• How can I edit/cancel my booking if I don't have an account? 204